To become a Hands On teacher, you need: (1) Experience doing workshops in your area of expertise, (2) Be legally able to issue invoices in Portugal, and (3) Have recurrent workshop dates available to offer students consistent availability.

Once you're registered as a teacher, go to your Teacher Dashboard and click "Add New Workshop". Fill in the workshop details including title, description, category, duration, price, location, and upload photos. Our team will review your listing within 24-48 hours before it goes live.

After you submit your workshop, our team reviews it within 24-48 hours. We check for complete information, quality photos, and clear descriptions. If everything looks good, your workshop goes live immediately. If we need changes, we'll contact you.

Yes! You can create separate listings for the same workshop in different locations, or indicate in your description that you offer mobile workshops. Each location should have its own listing for better visibility and clarity for students.

You'll need: a compelling title and description, category selection, duration, price per person, minimum and maximum participants, location/address, what's included (materials, refreshments), what students should bring, high-quality photos (minimum 3-5), and your availability.

Absolutely! You have full control over your pricing. We recommend researching similar workshops in your area. Remember that Hands On charges a 15% + VAT commission on each booking, so factor this into your pricing strategy.

Upload at least 3-5 high-quality photos showing: your workshop space, materials/tools used, the process/activity, and finished results. Photos should be well-lit, in focus, and landscape orientation. Avoid stock photos—authentic images perform much better. Important: AI-generated photos are not allowed.

Yes! Indicate in your listing which languages you can teach in. Many teachers offer workshops in both Portuguese and English. This expands your potential audience significantly, especially for tourists.

In your Teacher Dashboard, go to your workshop listing and click on the calendar to make dates available—they'll turn green when selected. Then add Time Availability with the specific time slots your workshop can happen in, making sure to add the number of tickets available for each slot.

You can add minimum participant information in your listing description to set expectations with students. For the maximum, you control this by limiting the number of tickets available in our platform for each time slot.

In this case, we ask you to have the Instant Booking option deactivated. That means when a student requests to book, you have the option of only accepting when the minimum number of participants is reached. If it's not reached, you can always reach out to them to reschedule to another date.

Yes to both! You can block dates you're unavailable directly in your calendar. You can also add last-minute sessions—many students book close to the date, so this can help fill your schedule.

Set up a recurring schedule in your calendar settings. You can create weekly or monthly patterns and adjust individual dates as needed. The system will automatically create new available slots based on your pattern.

Hands On offers two booking types: (A) Instant Booking—students book and pay immediately, and the booking is confirmed automatically. (B) Booking Request—students request a spot, payment is held, and you approve or suggest alternative dates before confirmation.

Students automatically receive: (1) Booking confirmation with workshop details, (2) Reminder email 24 hours before the workshop, (3) Post-workshop email requesting a review, (4) Any messages you send through the platform.

Currently, confirmation emails use a standard template with your workshop details. However, you can send a follow-up message through the platform with personalized instructions, what to bring, parking tips, or any special notes for your students.

Not directly through Hands On, but you can message students after booking with a link to a Google Form, Typeform, or similar tool. This is useful for dietary restrictions (cooking workshops), skill levels, or specific preferences.

All communication goes through Hands On's messaging system. When a student books or enquires, you can exchange messages in your dashboard. Contact details (phone/email) are shared only after a booking is confirmed.

Students can message you through the platform at any time. After a booking is confirmed, they'll also have access to your contact details for last-minute questions on the day of the workshop.

Yes! Students automatically receive a reminder email 24 hours before the workshop with all the essential details: date, time, location, what to bring, and your contact information.

Enquiries come directly to you via email and appear in your Teacher Dashboard. You're responsible for responding to questions about your workshops. For general platform questions, Hands On's support team helps students directly.

We recommend responding within 24 hours. Quick responses lead to higher conversion rates. Students often enquire with multiple providers, so being responsive gives you an advantage.

You'll receive the enquiry and can message the student to offer alternative dates. Many enquiries convert into bookings when you proactively suggest available times that work for the student.

Yes! If a student wants a private session or custom experience, discuss details via messaging, agree on date and price, then create a custom booking link or add a specific date just for them.

For regular workshops: 30+ days before = full refund (minus gateway fees only); 7-29 days = full refund minus 10% platform fee; 3-6 days = 50% refund; 0-2 days = no refund. Team building has different tiers due to complexity.

The student initiates cancellation through their account. Refunds are processed automatically based on the cancellation policy. You're notified immediately so you can open the spot for other students.

Contact Hands On support immediately. All affected students receive full refunds automatically. We strongly discourage teacher cancellations as they impact student trust. Try to find a solution (reschedule, find a substitute) before cancelling.

Yes, students can message you to request rescheduling. If you agree, you can transfer their booking to a new date. This keeps the booking active and avoids cancellation fees for the student.

If weather makes your outdoor workshop unsafe or impossible, contact students as early as possible to reschedule. If rescheduling isn't possible, students receive full refunds. Consider having a backup indoor location when possible.

No-shows are treated as last-minute cancellations—no refund applies. You still receive payment for the booked spot. We recommend sending a reminder message the day before to reduce no-shows.

Hands On charges a 15% + VAT commission on each booking. For example, if your workshop is €100, you receive €82.59 after our commission (15%) plus VAT on the commission (23%). Use our calculator in the Teacher Dashboard to see exact amounts.

After your workshop is completed, go to your Wallet in the Teacher Dashboard. Select the bookings you want to be paid for and submit a payment request. You'll need to attach the appropriate invoice(s) depending on your VAT regime.

You can submit payment requests anytime after your workshop has taken place and the payment has been processed (usually 2-3 business days after booking). There's no strict deadline, but we recommend submitting monthly to maintain healthy cash flow.

Once you submit a valid payment request with correct invoicing, payments are typically processed within 5-7 business days. The payment gateway needs 2-3 days to clear funds first, then we process teacher payouts.

This depends on your VAT regime. If you're at 0% or 6% VAT, you invoice the client directly—use their name exactly as shown in your Bookings dashboard, and include their NIF if they've provided it. Share copies with us through the payment request form.

Yes, if the student hasn't provided a NIF, you can issue the invoice without it—just use "Consumidor Final" or their name. Portuguese tax law allows invoices to consumers without NIF for amounts under certain thresholds.

23% VAT regime: Hands On invoices the client directly; you only invoice Hands On for your commission amount (shown in your Wallet). 0% or 6% VAT regime: You invoice clients directly (share copies with us), and Hands On invoices you for our commission.

Students can pay via credit/debit card (Stripe), MB WAY, or Multibanco reference. Gift card balances can also be applied. All payments are processed securely through our payment partners.

24 hours after a workshop, students automatically receive an email asking them to rate (1-5 stars) and write a review. Reviews appear on your listing once submitted, helping future students make decisions.

Review request emails go out automatically 24 hours after the workshop date. This gives students time to reflect on their experience while it's still fresh in their minds.

Yes! You can respond to any review through your Teacher Dashboard. We encourage thanking students for positive reviews and professionally addressing any concerns in less favorable ones.

Negative reviews remain visible unless they violate our policies (offensive language, false claims, etc.). We recommend responding professionally, acknowledging feedback, and explaining any improvements you've made. This shows future students you care about quality.

We send newsletters to our subscriber list regularly, featuring new workshops, seasonal experiences, and special promotions. To be featured, ensure your listing has great photos, complete information, and availability. High-rated workshops get priority.

Hands On promotes workshops through: our website's search and discovery features, email newsletters, social media (Instagram, Facebook), Google ads, SEO and AI optimization, and partnership campaigns. Popular and well-reviewed workshops get additional promotion.

Absolutely! Each workshop has a unique URL you can share on your social media, website, email signature, or anywhere else. Direct links help drive traffic and bookings. Find your link in the Teacher Dashboard.

Hands On runs general advertising campaigns that feature various workshops. We may feature your workshop in paid ads, especially if it performs well. We don't offer individual paid promotion packages at this time.

Yes! Contact our team to set up discount codes for your workshop. These are great for special occasions, returning customers, or filling last-minute spots. We can create unique codes tracking performance.

When someone purchases a gift card, the recipient receives a code. They can apply this code at checkout for any workshop (or a specific one, if specified). You receive the booking and payment the same way as regular bookings.

No—payment terms are identical. Gift cards are simply a different payment method for the student. You still receive your standard amount (workshop price minus 15% + VAT commission) through the normal payout process.

Gift cards typically have a 12-month validity. If unused, the value stays in our system. We encourage recipients to book before expiration, but expired cards don't affect your workshops or payouts.

Yes! Many teachers offer private sessions for birthdays, hen parties, or friend groups. You can set different pricing for private bookings. Students can enquire about private sessions through your listing.

Corporate enquiries often come through our Team Building page or directly to your listing. These typically involve larger groups, custom dates, and sometimes modified content. Discuss requirements via messaging and create a custom quote.

Yes! For private and corporate bookings, Hands On acts as the bridge between you and the client. Let us know how much you're willing to charge for the specific group size and requirements, and we'll handle the communication and booking with the client on your behalf.

Go to your Teacher Dashboard and click "Edit Profile". You can update your bio, photo, contact information, and specialties. A complete, professional profile builds trust with potential students.

Absolutely! Many teachers offer several different workshops. Each has its own listing, calendar, and bookings. There's no limit to how many workshops you can offer through Hands On.

In your Teacher Dashboard, you can set a workshop to "Inactive" status. This removes it from search results and prevents new bookings while keeping all your data intact. Reactivate anytime when you're ready.

Currently, we offer basic analytics in your Teacher Dashboard showing your bookings and earnings. We're actively working on more in-depth analytics features to help you better understand your workshop performance—stay tuned for updates!

Yes, you can continue working with other platforms. Hands On doesn't require exclusivity—you're free to list your workshops elsewhere and manage your availability across multiple channels as you see fit.

This varies by workshop type. Generally, you provide all specialized equipment and materials needed for the activity. Clearly list in your description what's included and what students should bring (comfortable clothes, notebook, etc.).

Hands On recommends that all teachers maintain their own professional liability insurance. The platform's terms include liability limitations. Check our Terms of Service and consider appropriate insurance for your activity type.

Ask about dietary needs when students book—either in your listing description or via a follow-up message. It's your responsibility to accommodate or clearly communicate what you can/cannot adjust. Always take allergies seriously.

Yes! For co-hosted workshops, create the listing under one teacher's account and mention your co-host in the description. Arrange payment splitting between yourselves—Hands On pays to the listing owner's account.

Set clear policies in your listing description (e.g., "Workshop starts promptly; late arrivals may miss content"). For significant delays, it's your discretion whether to accommodate. We recommend flexibility when possible.

Contact our support team. You'll need to complete any confirmed bookings first. We can deactivate your account and listings while preserving booking history for record-keeping purposes.