Hands On Cancelation Policy

Life Happens! Our Cancellation Policy 🎨

We know plans can change (we’re all human after all), so we’ve made our cancellation policy crystal clear and fair for everyone involved. After all, both our amazing teachers and eager learners deserve peace of mind!

For Workshop Adventurers (Individual Bookings): The earlier you let us know, the more flexible we can be! Here’s the breakdown:

• Cancelling 30+ days before? You’ll get all your money back! (minus those pesky processing fees from Stripe/Mbway – we wish we could control those!)
• 7-29 days before? We’ll return your full payment minus a small 15% platform fee (gotta keep those lights on!)
• 3-6 days before? We can refund 50% (our teachers have already started prepping!)
• Less than 3 days? Unfortunately, we can’t offer a refund at this point (but reach out – maybe we can find you another date!)

For Team Buildings & Groups (10 or more people): Organizing the whole squad takes extra planning, so here’s how it works:

• Cancelling 30+ days before: Full refund (minus processing fees)
• Less than 30 days before: Sorry, no refund available

For Summer Camps and Courses:

• 30+ days before:Full refund (minus processing fees)
• Less than 30 days before:No refund available

Due to the nature of multi-day summer camp planning, stricter cancellation rules apply once places are confirmed.

For Private Bookings (fewer than 10 people):

• Cancelling 15+ days before: Full refund (minus processing fees)
• Less than 15 days before: Sorry, no refund available

When Life Really Throws a Curveball:

• If your teacher needs to cancel – don’t worry! You’ll get a full refund, all fees included
• Dealing with an emergency? Talk to us! We’re humans too and will do our best to help
• Sometimes we can offer you a different date or credit for future workshops – just ask!

The Boring (But Important) Bits:

• Refunds go back to your original payment method
• Give us 5-10 business days to process everything
• You’ll get an email when your refund is sorted

Need to cancel or have questions? We’re here to help! Drop us a line at hello@handson.pt – no automated responses, just real humans ready to help you figure things out.

Remember: while we need these guidelines to keep things fair for everyone, we’re always here to listen and find the best solution possible. 

Let’s keep learning together! 🌟